Frequently Asked Questions (FAQs)
1. What types of fragrances do you offer?
We offer a wide range of fragrances, including perfumes, colognes, and body sprays from top designer brands. Our selection includes options for both men and women, with scents ranging from floral and fruity to woody and spicy.
2. Where are we located?
We are located in Sheridan, Wyoming United States of America. You can reach us by email: dealsonfragrance@gmail.com or toll free phone 800-617-0501.
3. Are your fragrances authentic?
Yes, all of our fragrances are 100% authentic and sourced directly from trusted suppliers. We guarantee the quality and authenticity of every product we sell.
4. How can I find the right fragrance for me?
You can browse our collection by using the filters on our website, such as brand, fragrance type, or scent profile. If you need additional help, our customer service team is available to assist you in finding a fragrance that matches your preferences.
5. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal for your convenience.
6. Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping fees and delivery times will vary depending on your location. Please check our shipping policy page for more details on international orders.
7. How long will it take to receive my order?
For domestic orders within USA/Canada, standard shipping typically takes 3-7 business days. For international orders, delivery times vary based on the destination. Once your order is processed, you will receive a tracking number to monitor its progress.
8. What is your return policy?
We accept returns on unopened and unused items within 30 days of purchase. If you're not satisfied with your order, please contact our customer service team to initiate a return or exchange.
9. Do you offer gift wrapping?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout and include a personalized message if desired.
10. Can I track my order?
Absolutely! Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking system.
11. How can I contact customer service?
You can reach our customer service team via email at dealsonfragrance@gmail.com or by phone at +1 365 440 8533. We are available Monday through Friday, from 9 AM to 5 PM EST, to assist you with any inquiries.